Help and support

Last updated: October 20, 2026

In short: write to us at support@amagi.social or use the help section in the app. Email requests are answered by our team. Here you can also find how to report content, resolve purchase problems and appeal our decisions.

Write to us: support@amagi.social. In the app, use Help Center or Contact support in the settings. Please include your username and, for purchase issues, the order number from Google Play, the App Store or the website receipt. We answer in English and Russian; requests in other languages are accepted and may be answered with the help of machine translation.

Safety

To report a user, post, Reel, comment, story or live stream, open its menu (⋯) and choose Report. In a chat, Report sends a request to our support team. You can also report illegal content by email, also without an account. To stop someone contacting you, open their profile and choose Block. Read the Community Guidelines and Child safety standards.

Purchases

Coins bought in the app are added to your balance after Google Play or the App Store confirms the payment — this usually takes a few seconds. If coins did not arrive, restart the app; if they still do not appear, contact us with the order number. Refunds for app purchases are handled by the store under its rules. For coins bought on the website, the right of withdrawal and refunds are described in the Terms of Use. Subscriptions are cancelled in your store settings or with the link in your Stripe receipt.

Payouts

See Payouts for creators.

Moderation decisions and appeals

If we removed your content or restricted your account, you can appeal within 6 months in the app under My violations (Appeal) or by email. If you cannot sign in because your account is blocked, write to us by email. EU users can also use a certified out-of-court dispute settlement body; see the Terms of Use.

Account

Can’t sign in? Use the same phone number, email, Google or Apple account you registered with — a new verification code is sent each time you sign in by phone. If you have lost access to it, contact us from the email linked to your account. To correct your date of birth, contact support. To delete your account see Delete your account.

Contacts for authorities

Points of contact for authorities and company details are in the Legal notice.